Frequently Asked Questions

Order Information

How do I find an item?

You may use the Search button or select among the products from each category on the right side portion of the website. Then, choose what EZ Shop product interests you. Or you may click the Categories menu, and you will be presented with all the products in each respective category.

How do I place an order?

Click the 'Add to Cart' on the Product page. Click the 'Shopping Cart' on the top bar to view your cart. Once ready, click 'Checkout'.  Make sure to fill out all the required fields (*) and choose your payment method. Click 'Pay Now' to confirm your order.

Does my browser need to be set to "accept cookies" to place an order?

Yes. Your browser has to accept cookies to place an order with us. Generally, browsers accept cookies by default. However, you may need to change your settings to enable cookies if you’re experiencing problems in the ordering process.

Can I still place an order even if the item I am ordering is out of stock?

No. You cannot order a product that is out of stock. EZ Shop Online Store only sells products that are on stock in our warehouses.

Can I make changes to my order after it has been submitted?

No. We'’re sorry but orders cannot be changed once they have been submitted. We process orders immediately, and once an order begins the fulfillment process we are unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times works to your advantage. You may initiate an order again if you want.

How can I check the status of my order?

Order Status allows you to check on the status of all your recent orders, whether a single order or more extensive history. You will be given a track ID by an Online Sales Representative of EZ Shop through e-mail. If you are a registered member of the website, you can check your order status on the Order History page.

How do I cancel an order?

We process orders immediately after you settled payment and once an order begins the fulfillment process we are unable to modify it. Please email customer care at support@myezshopmall.com for additional information on what can be done for your specific order. You may also click the Live Help Support for quick live help chat support.

Does EZ Shop Online Store accept international orders?

EZ Shop Online Store accepts orders for delivery to Philippine destinations and International destinations.

How long does it take for my order to be delivered?

After confirming your payment, your order will be delivered in due time. For domestic shipping (within Philippines), a one-day express delivery is common for LBC Express while a scheduled delivery is set for EZ Shop Deliveries. For International shipping, please wait two (2) to seven (7) days of delivery based on your location. Please open your e-mail that you have registered on this site for your Order Process notification. From time to time, please open your e-mail or your EZ Shop Shoppers Club account for further communications with us regarding your order.

How do I track my order once it has been shipped?

You will receive a tracking ID from EZ Shop. Use this tracking ID for LBC and visit their site below. You may also call our respective courier customer service hotline numbers (or visit their tracking URL as provided below):

Payment Options

Credit Cards

We only accept Visa and MasterCard credit cards through the PayPal gateway. You will receive a confirmation e-mail for this transaction within 24 to 48 hours. Make sure that the e-mail you have registered with us should be valid for you to get the confirmation e-mail from us. Please do not hesitate to contact us if you did not receive any confirmation e-mail from us.

PayPal

We are accredited by the PayPal payment gateway to use your credit card, debit card, e-check, and other online payments.

Western Union Money Transfer / MoneyGram Transfer / XOOM Money Transfer / Mlhuillier/ Cebuana Lhuillier / LBC / Palawan

Make payable to Consumers Desire Trading Corporation c/o Ms. Alona Cacayan. Please call +632.705.4826 / 705.4827 for arrangements. You may also call to 0917-5630754 or e-mail us at payment@myezshopmall.com. After payment, please send the transaction number and all account details to payment@myezshopmall.com or call us at +632.705.4826 / 705.4827.

Money Order

Make payable to Consumers Desire Trading Corporation c/o Ms. Alona Cacayan (orders will be processed the same business day once we received the Money Order)

The following information might be handy for your payment procedures:

EZ Shop Online Store
Consumers Desire Trading Corporation
c/o Ms. Alona Cacayan
Online Store Operations
Unit 705 Diplomat Condominium, Russel Ave., corner Roxas Blvd., Pasay City, Philippines
Tel. No. (632).551.3333 / 705-4826
Mobile No. 0917-5630754
Fax No. (632).852.9184

Bank Transfer

  1.  For bank transfer, please read the details below:

                      METROBANK ACCOUNT

Make Payable To: Consumers Desire Trading Corporation
Bank: Metrobank Seafront Branch
Bank Account Number: 168-3-168206900
 
BDO ACCOUNT
 
Make Payable To: Consumers Desire Trading Corporation
Bank: BDO (REDEMPTORIST) Branch
Bank Account Number: 4740025178
 

Where do I send my money order?

Other payment forms should be made payable to:

EZ Shop Online Store
Consumers Desire Trading Corporation
c/o Ms. Alona Cacayan
Online Store Operations
Unit 705 Diplomat Condominium, Russel Ave., corner Roxas Blvd., Pasay City, Philippines
Tel. No. (632).551.3333 / 705-4826
Mobile No. 0917-5630754
Fax No. (632).853.1688

Is my order information secured online?

You can shop with confidence on EZ Shop Online Store. We utilize advanced SSL technology via RapidSSL, which encrypts your personal information to help protect it from being decoded by anyone other than EZ Shop Online Store. To verify SSL encryption, just look for a small lock or key near the bottom of your browser window when accessing your account during your EZ Shop checkout procedure. Moreover, the “http://” portion in your address bar will be changed to “https://” indicating “s” as secured.

When is my credit card charged?

During your checkout in EZ Shop Online Store, your credit card is automatically debited with a status of “Captured Transactions” for your online payment. It is assumed that you held responsible on your online payment and in no circumstance that you will refuse whatsoever your online payment transactions with EZ Shop Online Store. The site is secured using the latest Comodo SSL certifications and the built-in YESPayment Solutions online fraud technologies. Rest assured that you transact with us securely.

Shipping & Returns

How quickly will I receive my order?

Orders for all in-stock merchandise are processed within 48 hours. Items shipped by standard delivery methods should be received within 7 days. If you have chosen express delivery, you should receive your item within 5 days and orders shipped using super express should be received within 3 days. Some specialty items may require additional delivery time.

If I live outside the Philippines, can I order from EZ Shop Online Store?

Yes. We ship products to all destinations MACH 1 / UPS (United Parcel Service) can deliver for International zones while we ship domestically (within Philippines) through LBC Express.

How much shipping and handling will I pay?

Shipping rates depend on destination and amount of your order. The best way to determine the cost of shipping is to place the items you wish to purchase into your cart and start the checkout process.

What if my product arrives damaged?

In the unlikely event that a product arrives damaged, please email us at returns@myezshopmall.com. Please return the damaged product to us for a replacement, if possible.

I didn’t receive my shipment. What should I do?

Please contact an EZ Shop Customer Service Representative at (632).551.3333 or in our toll free number 1-800-1888-4942 if that unlikely event had happened.

Product Information

What if I have a question about a product?

If you have a question about a product, please email us support@myezshopmall.com. You can also access Live Help Support for quicker response. You may call us at (632).705.4826 / 705.4827 for more information.

How do I submit a product review/testimonial?

If you would like to write and submit a review for one of our products, go to the desired product’s detail page. At the bottom of that page, click on the “Reviews” link. You will be taken to our “Customer Comments” page where you can enter your feedback on the product by clicking Write Review link on the lower right corner.

Paypal
Dhl
Lbcexpress
Satisfaction guranteed
Rapidssl
Money order